Frequently Asked Questions

Yes, Candoor files and pays all payroll related taxes on your behalf. We provide you with copies of all forms that are filed in paper or electronic form, the choice is yours. Some other companies just prepare the forms and checks then require you to sign, stamp and mail to the appropriate agencies.

We are very flexible in this area. You can call in time, fax in a time sheet, email hours to Candoor or have us call you. We want to make it as easy for you as possible to get your payroll done and processed.

The standard set of reports includes a Cover Letter, Cash Requirement Summary, Check listing, Deduction / Benefit reports (if applicable) and a detailed Check Register. Many additional reports are available.

Not if you don’t want to. We can digitize your signature and have them print on the checks at no additional cost. We can even stuff and seal all checks in envelopes for you, again, at no additional cost.

Depending on your location, we can deliver your payroll to you locally in Lafayette, IN, mail checks directly from our office to your employees, FedEx to multiple locations if need be, or you can simply stop by our office and pick up the checks if you like.

There are multitudes of ways we can help you fix a problem. First and foremost we would like to help you get the employee paid correctly in the shortest amount of time possible. We can do direct deposit, you can write a manual check based off of numbers we can calculate for you, etc. Call us and we'll present the options and help you find the one that suits you best.

Yes. Many customers have an employee or set of employees who get monthly or quarterly bonus and commission amounts. We can have more than one check (as many as you like) run with your payroll. We can even hold deductions, benefits, direct deposit and secondary checks if you want.

Typically employees will have a set amount going to a savings account and the remainder going to their checking accounts. Although if needed, your employee can have amounts going into as many accounts as they like. They can divide it by dollar amounts or percentages.

Just call or email with what you want to run, we take care of the rest. Some customers have monthly bonus runs, some will run bonus / commission runs at intermittent times throughout the year. Want all the bonus checks to be live; no deductions; special tax rates? We can do that as well.

Absolutely NOT! There is no charge for initial startup and setup of your company in our system. (basic setup and input of YTD info is included, however if the customer needs additional help or setup of any accounts with federal or state agencies there may be additional costs incurred)

No. You are not locked in. All we require is that you sign our processing agreement that states our rights and responsibilities as well as you, the customer’s rights and responsibilities. We do not require you to sign up for a minimum amount of time. We feel we can keep you as a customer based on our attention to detail, flexibility, and most importantly, our outstanding customer service.

Typically we can have you up and running in no time. Depending on the time of year, number of employees and special circumstances, we can have you ready to process in as little as one pay cycle. The easiest times to make the change are end of quarter, end of year, so that you would start with us at the beginning of the new quarter / year. However, if you are tired of the burden and liability of dealing with your own payroll and taxes, don't wait! We can and do bring new clients on at any time during the quarter or year.

Typically direct deposits only take one payroll cycle. However, if we get the information ahead of time we can do a direct deposit with the next payroll. For example, if we just ran payroll today and I send you direct deposit info for payroll in two weeks, Candoor should be able to direct deposit with next payroll.

Typical forms would include the I-9 (employment eligibility form), the W-4 (federal income tax w/h setup) and WH-4 (Indiana’s W-4). Other forms could include, direct deposit setup, etc. The only form we need is our Employee Setup Form.

Just forward it to us as soon as you receive these notices and we'll take care of it. Candoor does the setup, deduction, and payment of child supports and garnishment orders. Failure to comply with the order can result in penalties and legal action against the employer.

This can depend on the actual notification received. Candoor asks you to fax or forward copies of all tax and payroll notifications received so that we can review and respond if necessary. Not all notifications are bad things; some just include information you need to know.

Call us toll-free now and speak with a payroll specialist who can answer your question: 866-311-2227.

Still Need More?

Payroll is our core service, but we offer many other services that go right along with payroll. Want to be able to import your payroll entries into your accounting software? We can do that.

Have employees who would like direct deposit but have trouble getting a bank account? We offer Direct Deposit pay cards that can be issued on site and ready to go for your next payroll. Read below to find out just what else we do offer.

  • Multi-State Tax Compliance
  • Pension Reporting
  • Union Reports
  • Certified Payroll Reports
  • Third Party Checks (United Way, Aflac, 401k, etc.)
  • Customized reports for reconciliation of Third Party Payments
  • Multi-Location Shipping
  • Customized Reporting (401k, Workers Comp, etc.)
  • Child Support and Garnishments

Tired of filling out complicated Department of Labor reports? Let us do the work for you. We can provide you with a ready to submit Certified Payroll report with your regular payroll. This will save you a ton of time, headache and frustration and help you get paid by getting the report submitted accurately and timely.

Have Union or Fringe reporting that needs submitted? Let us make a digital, PDF Filliable form for you and provide you with a completed, ready to submit copies to your Local Union benefit agency. We can even mail the form and checks in for you saving you even more time each month. We are here to help you get focused back on your business, not filling out paperwork and forms.

There are few things small business owners like less than being audited. No one enjoys having to go through any kind of audit. Let us make it a little easier for you by providing you the reports your auditor really needs. Eliminate the hassle of pouring over countless reports, tax forms and the like. We can even work directly with your auditor to ensure they get the information they need, the first time.

For those clients that do not have official employees but instead pay people as sub-contractors, we can take care of paying them. Using direct deposit or physical checks we can issue payments and file the 1099's and prepare all required reports. This way you can avoid having to remember who you paid and how much when the end of the year comes around. Need to pay someone ASAP, that works as well. Just remember to report to us who it was and how much so we make sure it gets put on the 1099 at the Year End.

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