Frequently Asked Questions
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Common Questions
From reporting and payroll to processes and taxes, here are some of our most asked questions.
Does Candoor file and pay the taxes for our payroll?
Yes, Candoor files and pays all payroll-related taxes on your behalf. We provide copies of all forms filed in paper or electronic form; the choice is yours. Some other companies just prepare the forms and checks and then require you to sign, stamp, and mail them to the appropriate agencies.
How do I get my payroll to Candoor?
Payroll can be previewed and submitted online 24/7/365. Outside of the standard online submission, you can call in time, fax in a timesheet, email hours to Candoor, or have us call you. We want to make it as easy for you to get your payroll done and processed.
What reports will I receive after my payroll is processed?
The standard set of reports includes a Cover Letter, Cash Requirement Summary, Check listing, Deduction / Benefit reports (if applicable), and a detailed Check Register. Many additional reports are available.
Do I have to sign the paychecks after I receive them?
Not if you don’t want to. We can digitize your signature and have them printed on the checks at no additional cost. We can even stuff and seal all checks in envelopes for you, again, at no additional cost.
What are my options for check distribution?
Depending on your location, we can deliver your payroll locally in Lafayette, IN, mail checks directly from our office to your employees, ship via UPS to multiple locations, or you can stop by our office and pick up the checks if you like.
What if I made a mistake on the hours reported to Candoor?
There are multitudes of ways we can help you fix a problem. First and foremost, we would like to help you get the employee paid correctly in the shortest time possible. We can do direct deposit, you can write a manual check based on numbers we can calculate for you, etc. Call us, and we'll present the options and help you find the one that suits you best.
Can Candoor issue more than one check for an employee per pay period?
Yes. Many customers have an employee or set of employees who get monthly or quarterly bonuses and commission amounts. We can have more than one check (as many as you like) run with your payroll. We can even hold deductions, benefits, direct deposit, and secondary checks if you want.
How many accounts can an employee have set up for direct deposit?
Typically employees have just one account they want to deposit to. However, if needed, your employees can have amounts going into as many accounts as they like. They can divide it by dollar amounts or percentages.
What if I want to run a special or bonus payroll, how does that process work?
Just call or email with what you want to run, and we take care of the rest. Some customers have monthly bonus runs, some will run bonus/commission runs at intermittent times throughout the year. Want all the bonus checks to be live; with no deductions; or special tax rates? We can do that as well.
Do I have to sign a contract with Candoor?
No. You are not locked in. All we require is that you sign our processing agreement that states our rights and responsibilities as well as you, the customer’s rights and responsibilities. We do not require you to sign up for a minimum amount of time. We feel we can keep you as a customer based on our attention to detail, flexibility, and most importantly, our outstanding customer service.
How quickly can I switch to Candoor?
Depending on the time of year, number of employees, and special circumstances, we can have you ready to process in as little as one or two pay cycles. The easiest times to make the change are at the end of the quarter, and the end of the year, so that you would start with us at the beginning of the new quarter/year. However, if you are tired of the burden and liability of dealing with your payroll and taxes, don't wait! We can and do bring new clients on at any time during the quarter or year.
How long does it take to get my direct deposit set up?
Typically direct deposits only take one payroll cycle. However, if we get the information ahead of time we can do a direct deposit with the next payroll. For example, if we just ran payroll today and I send you direct deposit info for payroll in two weeks, Candoor should be able to direct deposit with the next payroll.
What forms do my employees need to fill out?
Typical forms would include the I-9 (employment eligibility form), the W-4 (federal income tax w/h setup), and WH-4 (Indiana’s W-4). Other forms could include direct deposit setup, etc. The only form we need is our Employee Setup Form.
What do I do with the garnishment or child support order I received?
Just forward it to us as soon as you receive these notices, and we'll take care of it. Candoor does the setup, deduction, and payment of child support and garnishment orders. Failure to comply with the order can result in penalties and legal action against the employer.
What does this tax notification mean?
This can depend on the actual notification received. Candoor asks you to fax or forward copies of all tax and payroll notifications received so we can review and respond if necessary. Not all notifications are bad; some just include information you need to know.
What other “extras” does Candoor offer?
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Multi-State Tax Compliance
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Pension Reporting
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Union Reports
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Certified Payroll Reports
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Third-Party Checks (United Way, Aflac, 401k, etc.)
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Customized reports for reconciliation of Third Party Payments
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Multi-Location Shipping
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Customized Reporting (401k, Workers Comp, etc.)
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Child Support and Garnishments
Will Candoor do my certified payroll reports?
Tired of filling out complicated Department of Labor reports? Let us do the work for you. We can provide you with a ready-to-submit Certified Payroll report with your regular payroll. This will save you a ton of time, headache, and frustration and help you get paid by getting the report submitted accurately and timely.
What about union deductions and fringe reporting?
Have Union or Fringe reporting that needs to be submitted? Let us make a digital, PDF Fillable form for you and provide you with a completed, ready-to-submit copy to your Local Union benefit agency. We can even mail the form and checks in for you, saving you even more time each month. We are here to help you get focused back on your business, not filling out paperwork and forms.
Will Candoor help if our business is audited?
There are few things small business owners like less than being audited. No one enjoys having to go through any audit. Let us make it a little easier for you by providing you with the reports your auditor needs. Eliminate the hassle of pouring over countless reports, tax forms, etc. We can even work directly with your auditor to ensure they get the information they need the first time.
Will Candoor help if I pay sub-contractors, not official employees?
For those clients that do not have official employees but instead pay people as sub-contractors, we can take care of paying them. Using direct deposit or physical checks, we can issue payments, file the 1099's, and prepare all required reports. This way you can avoid having to remember who you paid and how much when the end of the year comes around. If you need to pay someone quickly and prefer to take care of it yourself, that also works. Just remember to report to us who it was and how much so we make sure it gets put on the 1099 at the Year's End.
Who can I talk to for more information?
You can call us now (link to call 765.474.7326 when clicked) to speak with a payroll specialist who can answer your questions.
Reach Out to Candoor
Don’t see your question listed here? Please get in touch with one of our payroll specialists today!
