Why Choose Candoor Payroll
As with most any service or product, you have options. Read below for everything we do to help set ourselves apart from the competition. Give us a try and we know you'll be glad you did.
Guaranteed Satisfaction
When we say Guaranteed Satisfaction, we mean it. We have a multi-part written guarantee covering 6 major areas:
Prompt
Call us, and a friendly human being will pick up and provide the help or answers you are looking for, usually immediately. There is no automated phone attendant. There are no organizational layers you have to fight through to get to someone who can make a decision. Our experts – the ones who know your payroll – are the ones answering the calls.
Affordable
We are one of the most affordable payroll services in Lafayette. Could you find somebody out there who might be able to beat our price? Possibly. But you won’t find anybody who can beat our service and provide you the peace of mind we can with our systems, technology and expertise that ensure you are always taken care of. When you consider all of that, we are indisputably the best value.
Experienced
With a combined 50+ years experience in payroll, we have almost seen it all. Payroll is constantly changing, but the core remains the same; with our experience, knowledge and expertise, we have a foundation you can rely on. Candoor subscribes to many different industry organizations and content to help us stay up to date with ever changing regulations, rules, and policies regarding payroll and related topics. We do the work to stay informed so you don’t have to.
Customized
Do you need some sort of customized service or have unique requirements? No problem! We’re extremely flexible and handle each customer as an individual. We don’t force everyone into the same canned process. We routinely run customized reports for clients. (eg, Workers Comp reports, Custom Deduction reporting, 401k reporting, etc.)
We can setup customized reports to be included automatically with your normal payroll reports or on a recurring basis (monthly, quarterly, etc.). Whatever the need, we're sure we can come up with something that will work for you the way you want it.
Service You Can Count On
Accurate
We have been in business since 1997 and we have NEVER made a mistake that cost a client a penny. When you consider that we have processed many hundreds of thousands of checks, agency payments, tax deposits, etc. (over 110,000 last year alone) that’s very impressive!
How do we ensure such accuracy?
- Since every client is unique, we prepare a written procedure for each one. That procedure is followed, line upon line, each time their payroll is processed.
- As payroll is run, entered hours, adds or deletes, rate changes, deduction changes are all verified against what you submitted.
- All changes (pay change, deduction change, tax change, a new employee) are entered by one person and then double-checked by another person.
- All Social Security numbers are verified with the SSA to ensure the number is valid and matches the employee name. This prevents problems for you and your employees later.
- Every hour submission, document, notice, pay run, report is scanned and archived so we have a digital paper trail.
Accurate
We have been in business since 1997 and we have NEVER made a mistake that cost a client a penny. When you consider that we have processed many hundreds of thousands of checks, agency payments, tax deposits, etc. (over 45,000 last year alone) that’s very impressive!
How do we ensure such accuracy?
- Since every client is unique, we prepare a written procedure for each one. That procedure is followed, line upon line, each time their payroll is processed.
- As payroll is run, entered hours, adds or deletes, rate changes, deduction changes are all verified against what you submitted.
- All changes (pay change, deduction change, tax change, a new employee) are entered by one person and then double-checked by another person.
- All Social Security numbers are verified with the SSA to ensure the number is valid and matches the employee name. This prevents problems for you and your employees later.
- Every hour submission, document, notice, pay run, report is scanned and archived so we have a digital paper trail.
Reliable
You count on your payroll being done, no matter what. That’s why we are prepared for the unexpected. We have:
- A backup generator that automatically kicks on in the event of a power outage. As an extra measure of protection, every computer in the office has its own uninterruptable power supply (battery backup).
- In-house IT Support to handle every day occurrences, and a specialized IT Service to keep us current beyond that.
- Nightly backups both locally and to secure cloud storage of our entire system give you the assurance that your data will not be lost.
- The latest hardware and software to ensure the fewest possible problems.
- A written Disaster Recovery Plan. If some tragedy takes out our office, we have procedures in place for setting up shop elsewhere.
Reliable
You count on your payroll being done, no matter what. That’s why we are prepared for the unexpected. We have:
- A backup generator that automatically kicks on in the event of a power outage. As an extra measure of protection, every computer in the office has its own uninterruptable power supply (battery backup).
- In-house IT Support to handle every day occurrences, and a specialized IT Service to keep us current beyond that.
- Nightly backups both locally and to secure cloud storage of our entire system give you the assurance that your data will not be lost.
- The latest hardware and software to ensure the fewest possible problems.
- A written Disaster Recovery Plan. If some tragedy takes out our office, we have procedures in place for setting up shop elsewhere.
Secure
Candoor takes the security and confidentiality of your information very seriously.
- We never give out information over the phone, email, or fax without your prior consent and authorization.
- We do not give any information to your employees, only those you designate as an authorized contact person.
- Our network has a robust firewall to protect against any un-wanted intrusion to our system.
- The Candoor office is also protected with a security system to prevent against physical intruders and we operate with a “locked door” policy.
Secure
Candoor takes the security and confidentiality of your information very seriously.
- We never give out information over the phone, email, or fax without your prior consent and authorization.
- We do not give any information to your employees, only those you designate as an authorized contact person.
- Our network has a robust firewall to protect against any un-wanted intrusion to our system.
- The Candoor office is also protected with a security system to prevent against physical intruders and we operate with a “locked door” policy.
